Bengal Gaming Terms and Conditions — what you need to know before using the platform

01General Terms & Applicability

By using Bengal Gaming's website, mobile app, and all associated services, you agree to these Terms & Conditions. These terms take effect from the date of the latest update. Any previous version is considered null and void.

Bengal Gaming operates in countries where online betting is legally permitted. It is solely the user's responsibility to comply with the laws and regulations of their own country or region.

• These Terms and Conditions are published in both English and Bangla. In the event of any conflict, the English version will prevail.
• Bengal Gaming reserves the right to temporarily suspend or modify its services at any time without prior notice.
• If any part of these Terms and Conditions is found to be unenforceable by a court, the remaining provisions will continue to apply.

02Account Registration & Verification

To open an account on Bengal Gaming, you must register with accurate and complete information. Providing false details is strictly prohibited and may result in account termination.

• Each individual may hold only one account. If multiple accounts are found, all of them will be closed.
• Users must be 18 years of age or older to register.
• A copy of your National ID or passport may be requested for verification.
• Your account is for personal use only — sharing it with anyone else is strictly prohibited.
• Your phone number and email address must be kept active and up to date at all times.

Bengal Gaming follows a KYC (Know Your Customer) policy. Additional documentation may be requested for large withdrawals or in cases of suspicious activity.

03Deposit, Withdrawal & Payment Policy

Bengal Gaming accepts deposits via bKash, Nagad, Rocket, and other major mobile banking services available in Bangladesh. All payments are processed in Bangladeshi Taka (BDT).

• A minimum deposit amount applies — see the payments page for details.
• Withdrawals can only be made using the same payment method used for the deposit.
• Withdrawals are typically processed within 1–48 hours.
• Withdrawals may be placed on hold until verification is complete.
• Payments from or in the name of a third party are not accepted.
• Bengal Gaming reserves the right to investigate any suspicious transactions.

Deposits are normally credited to your account instantly. If you experience any issues, please contact our support team immediately.

04Betting Rules & Terms

It is important to understand the applicable rules before placing a bet on Bengal Gaming. Once a bet is confirmed, it generally cannot be cancelled.

• The odds at the time a bet is placed are considered final.
• Bets placed at incorrect odds due to a system error or technical fault may be cancelled.
• If a match is cancelled or specific conditions are not met, the stake will be refunded.
• In live betting, any bet placed before an internet disconnection will remain valid.
• Any bet placed on a match or event found to involve match-fixing will be voided.
• A maximum bet limit applies per match.

If any unusual betting patterns are detected, Bengal Gaming reserves the right to investigate and withhold payments where necessary.

05Bonus, Offer & Reward Terms

Bengal Gaming offers welcome bonuses, reload bonuses, cashback, and other promotions from time to time. Each offer comes with its own terms and conditions.

• A wagering requirement must be met before any bonus can be used.
• The specified wagering conditions must be met before you can withdraw from a bonus.
• Claiming multiple bonuses from the same person or household is not permitted.
• Bonus funds are not cash — they become withdrawable only after the relevant conditions are fulfilled.
• Bonuses not used within the specified period will expire and be forfeited.
• If bonus abuse is found, the bonus and any associated winnings will be voided.

Bengal Gaming reserves the right to modify, extend, or discontinue any bonus offer at any time. For any questions regarding bonus terms, please contact our support team.

06Prohibited Activities

Bengal Gaming is a fair and secure platform. The following activities are strictly prohibited and may result in permanent account closure.

• Creating multiple accounts or using another person's account.
• Bonus system abuse or bonus arbitrage.
• Automated betting using software or bots.
• Money laundering or transactions involving funds from illegal sources.
• Defrauding or threatening other users.
• Attempting to exploit security vulnerabilities on the platform.
• Placing bets using match-fixing arrangements or insider information.

07Account Suspension & Closure Policy

Bengal Gaming reserves the right to temporarily suspend or permanently close any account under the following circumstances.

• If evidence of a Terms and Conditions violation is found.
• If required verification documents are not submitted.
• Extended periods of inactivity (typically 12 months or more).
• Where a user has voluntarily requested self-exclusion.

After an account is closed, users are entitled to a refund of any valid balance, provided that verification has been completed.

08Privacy & Data Protection

Bengal Gaming takes the protection of your personal data seriously. We will never sell your information to third parties.

• Information provided at registration is used solely for the purpose of delivering our services.
• Transaction data is stored with secure encryption.
• Information may be disclosed to government authorities where required by law.

For more information, visit our Privacy Policy Read the page.

09Limitation of Liability

Bengal Gaming services are provided on an "as is" basis. We are not liable for the following.

• Bets missed due to internet disconnection.
• Delayed transactions due to third-party technical issues.
• Consequences arising from false or inaccurate information provided by the user.
• Unexpected server downtime or scheduled maintenance breaks.

Bengal Gaming always strives to maintain the highest standard of service; however, 100% uptime cannot be guaranteed.

10Responsible Gaming Policy

Bengal Gaming believes betting is for entertainment, not addiction. We actively support responsible gaming.

• Users can set their own deposit limits.
• Options for a temporary break or self-exclusion are available.
• If you encounter any betting-related issues, our support team is here to help.
• Access by anyone under the age of 18 is strictly prohibited.

To learn more, visit our Responsible Gaming View the page.

11Dispute Resolution Process

Any dispute between Bengal Gaming and a user will first be addressed through direct negotiation.

• Any complaints can be submitted to our support email.
• An initial response will be provided within 7 business days of receiving a complaint.
• Complex cases may take up to 30 days to resolve.
• If a resolution cannot be reached directly, the matter will be referred to a neutral third-party mediator.

Bengal Gaming's decision shall be final in any dispute, unless overturned through a legal process.

12Contact & Support

If you have any questions or comments regarding these Terms & Conditions, feel free to get in touch with us.

• Email: support@bengalgaming.ws
• Live Chat: Available 24/7 via the website or app
• Our support team provides assistance in Bangla.

Our support team is always here to help. Don't hesitate to reach out whenever you need assistance.